Flow versus Atomicwork
Get a new service experience, not another ITSM platform
An intelligent AI service desk shouldn’t require yet another IT migration. Flow modernizes the employee and IT experience, works with what you have, and you can be live in a day. With Flow, your employees get the service they need long before Atomicwork is even implemented.
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Complexity fatigue is real. That’s why Flow exists. Flow is an AI-driven, full-stack platform for employees and service desk agents. You get a fresh, modern experience and prompt-driven automations. And you keep access to every ServiceNow® feature and integration you’ve already built.
Fast to start, easy to run
Flow turns on and starts resolving requests where people already work. It’s free to try and live in a day. No platform, no portal, no multiweek pilot, no engineers required.
Backed by IT and Enterprise Service Management (ESM) expertise
ServiceNow has run IT and ESM for decades. Flow is lighter and simpler, backed by that expertise, for enterprise trust without the enterprise price tag. Ready to grow? Deploy the ServiceNow platform alongside Flow and you can grow as fast as you want.
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Set up in a day, keep what you have
Flow handles the data setup, process logic, and platform work for you. You get results on day one, no rip-and-replace, no walking away from what works.
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Easy to buy
New customers can buy Flow direct and start using it the same day. No procurement process needed. ServiceNow customers can buy the same way or use their existing Assist credits.
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Automate with plain language
Flow sees how work moves through your queue and identifies which requests to automate first. Teams can cut repetitive requests up to 40%. Build automations in plain language, test them safely, then run them with results you can count on every time.
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Start with IT, extend across ESM
Flow starts with the IT service desk and can extend across other teams from HR to Legal to Security to Facilities and more. Bring an AI-native conversational service to your teams with the full backing of ServiceNow.
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Comparison
Flow versus Atomicwork
Flow
Atomicwork
Resolves requests in Slack and Teams
Natural-language automation builder
Not built on the ITIL framework
Support multiple users in channels and their threads
Free trial, live in a day, self-service setup
No migration or platform project
Simulate AI automations before they get published
New customers: purchase with credit card
ServiceNow customers: consume AI credits you own
Affordable starting price
Built on two decades of IT and ESM expertise
Backed by ServiceNow, an ITSM and AI leader
Let’s flow
Where competitors offer either speed or scale, Flow delivers conversational speed backed by enterprise-grade governance. All free for you to try.
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Flow versus Serval
Flow versus Console
