PRICING Start with a free trial, then pay for what you use Try Flow free for 30 days, no credit card required. After that, you pay only for the conversations and automations you use. Request Access
New Flow Customer Pay for usage on an annual plan

$2 per conversation, $1 per automation run

  • After the free trial, $10K annual commit, auto-renews yearly. $1K top-ups when you need them. Buy it inside the product with a credit card, or talk to a sales rep. No hidden fees, and you see your usage in real time.
 Video CTA Request Access Existing ServiceNow customer Get started with AI credits you already own

10 Assists per conversation, 5 Assists per automation run

  • Assists are the ServiceNow AI usage credits you already own. Need more info? Talk to your ServiceNow rep.
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What counts as usage 
  • Conversation: A single issue, handled by AI or a person. Charged once, whether the issue is created by hand or automatically from a new message. Any automation that runs inside the conversation is free.
  • Automation: Any Flow-defined automation triggered directly outside of an employee conversation, such as by MCP, API, or an agent.