Conversations
Skip the tickets. Employees make a request or raise an issue in chat. No portal, forms, or new interfaces.
Resolution
Flow answers from your knowledge base in the same thread, and runs an automation when one exists.
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Omnichannel
Employees raise issues in Slack, Teams, or email. Agents reply from Flow to any channel.
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Open standards
Your other bots and AI assistants reach Flow over MCP and APIs.
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Automations
Automations anyone can build. No developer, no sprint, no waiting. Admins define safeguards.
Create
Say how the automation should go in plain language and Flow builds it.
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Adjust
Review each step, modify as needed, keep full control of what ships.
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Test
Run automations in simulation or subprod before publishing.
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Intelligence
Flow helps both employees and service desk agents. Four contexts, one AI with behaviors that admins can personalize by team.
Helper
Answers employee questions in chat.
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Resolver
Closes requests.
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Builder
Creates the automation.
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Service desk coach
Shows your team how to get more out of Flow.
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Integrations
Connect your systems that house identity, knowledge, assets, or tickets. No knowledge migration or CMDB required.
Prebuilt
100+ integrations.
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Permission
Connections stay scoped to the team that needs it.
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ServiceNow Sync
Two-way sync for tickets, assets, knowledge, and Assists.
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Analytics
See what Flow has resolved, and what to automate next.
Tracks
Request volume, the share of self-resolved requests, and resolution time.
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Surfaces
Repeat requests, flagged as automation and knowledge candidates.
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Value
Flow reports like other team members. Compare its output side by side with your agents.
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Comparison Guide
Flow versus Atomicwork
Flow versus Console
Flow versus Serval
