Flow versus Console
Flow is here to stay, backed by ServiceNow
Right now, Console resolves what it can by handing off requests to a separate ITSM system. But since being acquired by a security company, Console’s future as an IT help desk is uncertain. Based on over two decades of ServiceNow® expertise, Flow delivers enterprise trust with the speed of a modern startup.
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Flow is an AI-native service desk built around conversations, not tickets. Employees get help directly in Slack, Microsoft Teams, and email, while IT teams turn repeat requests into plain-language automations. Flow combines the simplicity of a modern AI experience with the enterprise context, security, and depth of ServiceNow.
Fast to start, easy to run
Flow turns on and starts resolving requests where people already work. It’s free to try and live in a day. No platform, no portal, no multiweek pilot, no engineers required.
Proven IT and Enterprise Service Management (ESM) domain expertise
ServiceNow has run IT and ESM for decades. Flow comes backed by that expertise, for enterprise trust without the enterprise price tag. Ready to grow? Deploy the ServiceNow platform alongside Flow and grow as fast as you want.
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Fast to deploy and use
Flow handles the data setup, process logic, and platform work behind the scenes. You focus on getting results on day one, not on deployment. No CMDB, no migration, and no weeks long implementation.
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Easy to buy
New customers can buy Flow direct and start using it the same day. No procurement process needed. ServiceNow customers can buy the same way or use their existing Assist credits.
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Automate with plain language
Flow sees how work moves through your queue and identifies which requests to automate first. Teams can cut repetitive requests up to 40%. Build automations in plain language, test them safely, then run them with results you can count on every time.
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Start with IT, extend across ESM
Flow starts with the IT service desk and can extend across other teams from HR to Legal to Security to Facilities and more. Bring an AI-native conversational service to your teams with the full backing of ServiceNow.
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Comparison
Flow versus Console
Flow
Console
Resolves requests in Slack and Teams
Natural-language automation builder
Not built on the ITIL framework
Support multiple users in channels and their threads
Simulate AI automations before they get published
Free trial, live in a day, self-service setup
No migration or platform project
New customers: purchase with credit card
ServiceNow customers: consume AI credits you own
Affordable starting price
Built on two decades of IT and ESM expertise
Backed by ServiceNow, an ITSM and AI leader
Let’s flow
Where competitors offer either speed or scale, Flow delivers conversational speed backed by enterprise-grade governance. All free for you to try.
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Flow versus Serval
Flow versus Atomicwork
